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Driven In Car Solutions
1 Waldegrave Terrace
Radstock
Bath and N.E. Somerset
BA3 3EY
Tel: 01761 434471
Email: sales@drivenincar.com
Please take the time to read our terms and conditions because by placing
your order with Drivenincar.com, you are agreeing to be bound by these
terms.
In addition, please ensure that the information that you provide when
placing your order is correct and up to date.
Section 1.
Security and Privacy Policy.
Security used throughout your payment process.
Privacy policy.
Section 2.
Terms and Conditions.
Our commitment to you.
Order confirmation.
Delivery.
Damaged goods or short deliveries.
Faulty goods.
Your right to return.
We know that people worry about shopping on line and that is exactly
why our e-payment network uses digital signatures and strong encryption
to ensure that all sensitive information is protected throughout the payment
process.
Your information is sensitive and is therefore sent using SSL encryption,
which encrypts data with a key of up to 128-bits and greatly enhances
the integrity of the payment process.
If you would like further information on the security methods used for
your transactions, please click on the Secure Trading logo on our home
page.
Drivenincar.com will not disclose your details to any other parties,
however we may, from time to time email you with details of special offers
that we believe might be of interest to you. Should you prefer not to
receive emails from us please email admin@drivenincar.com and we will
remove you from the list immediately.
We do retain information supplied by you in order to process orders,
deliver products and process payments. We also hold this information
to detect and prevent fraud and for warranty purposes. We will never
sell your information to a third party although there may be situations
where it is necessary to give out your details, like arranging for a delivery
to be sent direct from the manufacturer to your address but we would always
seek your permission to do so before hand.
Drivenincar.com offer a 12 month warranty on all goods sold. This will
run simultaneously with, and will not affect, any warranty offered by
individual manufacturers. We are committed to providing the highest level
of customer care possible and promise to ensure that any problems you
may experience are dealt with quickly and efficiently.
Once you have placed an order with Drivenincar.com we will automatically
send you an order confirmation. This will give delivery details and your
order reference, which must be quoted when querying the order.
All orders are usually despatched within 48 hours, unless otherwise stated
on the website. In the event of a delay, for whatever reason, Drivenincar.com
will contact you by telephone and by email within 24 hours of your order
confirmation. We cannot accept responsibility for delays where the hold-up
has been caused by an event outside of our control.
Please notify Drivenincar.com within 48 hours of short or damaged deliveries
either by phone or by email, sales@drivenincar.com. We will arrange a
collection of the faulty goods at an agreed time and will need you to
return the goods using our returns reference number along with all of
the original packaging. We will arrange for replacement goods to be sent
to you once we have collected the faulty goods.
Please be aware, however, that we cannot accept responsibility for consequential
loss or costs incurred relating to damages or shortages.
Where goods are perceived to be faulty please call Drivenincar.com on
01761 434471 in order for us to discuss the fault with you – this is to
eliminate user error, which can occur and is often simple to resolve by
talking to our technical department.
In the event of an item being faulty Drivenincar.com will arrange for
a collection of the faulty goods at an agreed time and will arrange for
either repair or replacement. Goods will usually only be replaced
within 30 days of the delivery date, after that time arrangements will
be made for repair under the warranty policy of individual manufacturers.
This should not take any longer than 7 days, however there may be some
circumstances where repair will take longer, and on these occasions Drivenincar.com
will notify you by telephone or by email of the delay.
It is important for you to be aware that Drivenincar.com cannot honour
the warranty if the warranty stickers have been removed or where it is
obvious that goods have been fitted incorrectly (i.e. not in accordance
with the instructions supplied) or where goods have been tampered with
by any one other than an approved agent of Drivenincar.com.
All faulty goods must be returned quoting our returns reference number
as well as a copy of your proof of purchase and a full description of
the fault, using the job sheet that we will email to you with confirmation
of collection.
Drivenincar.com will test all ‘faulty’ goods on receipt and,
where they have been tampered with or where they are found to be in full
working order (i.e. no fault found), Drivenincar.com will expect you to
accept the cost of returning them and, where goods have been tampered
with, we reserve the right to invoice you the cost of the collection as
well.
You have a period of 7 working days beginning with the day after your
purchase is concluded, in which to cancel your order. This does not apply
if you have either opened the packaging or have begun using the product
within that time. Notice must be given to Drivenincar.com by either email,
sales@drivenincar.com, or telephone
01761 434471, of your decision to return unwanted goods as we will
not accept any returned goods that do not have our returns reference number.
All goods returned must be in original, sealed packaging and fit for resale.
Drivenincar.com will refund your money in full within 7 days of the goods
being received by us, however, where packaging has been opened or marked,
goods can no longer be considered as 'new' and we may not be able to refund
in full. It is not our policy to arrange collection of unwanted goods
and would suggest that all returns are made using a recorded, traceable
delivery service. As Drivenincar.com cannot accept liability for any goods
that have been lost or damaged in transit we recommend that you ensure
that the goods are adequately packaged and insured.
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